European Accessibility Act (E.A.A.)

The European Accessibility Act requires that information, products and services are accessible for persons with disabilities. It came into effect on 28 June 2025. Companies must ensure that their (newly marketed) products and services that fall under the European Accessibility Act (E.A.A.) are accessible.

Following the United Nations Convention on the Rights of Persons with Disabilities, U.N.C.R.P.D., countries beyond the EU such as the UK, the USA and Canada, have also introduced or extended their Accessibility Legislation.

There are 440 million EU citizens of which almost 100 million live with disabilities. The directive stipulates that this vast number of people with disabilities, including many older people and those with a temporary impairment, must have equal access to public transport, banking services, computers, websites, web shops and more.

What does the E.A.A. apply to?

Services & information

  • Audio visual media services (A.V.M.S.) such as TV broadcasting, video streaming, online platforms, audiovisual commercial communication.
  • E-Commerce / Webshops.
  • Websites, mobile apps.
  • E-Books.
  • Banking.
  • Services related to air, bus, rail and waterborne passenger transport (e.g. ticketing and check-in machines.)

Products:

  • Computers and operating systems.
  • TV equipment.
  • Smartphones and other communication devices, such as e-readers.
  • ATMs, payment terminals.
Diverse group has access to information